Easy Tech Tuts
How to Call From Zendesk Using Zendesk Talk
By Impran M N
Copying phone numbers to an external device breaks the connection between a call and the customer's ticket history. Zendesk Talk lets agents place outbound calls directly through…
Zendesk tutorials — page 6
44 free, step-by-step Zendesk guides covering setup, common tasks, fixes, and best practices — each with a full video walkthrough.
How to View Solved Tickets in Zendesk Views
By Impran M N
Once a ticket is marked solved, it shouldn't disappear from view entirely — agents often need to look back at resolved cases for follow-ups or context. This guide shows how to use…
How to Create Reports in Zendesk Using Explore
By Impran M N
Without visibility into support performance, it's hard to know where your team is struggling. Zendesk Explore lets you build custom reports from live ticket data without touching…
How to Embed the Zendesk Help Center in Your Website
By Impran M N
Sending visitors away from your site just to read an FAQ hurts conversions and loses traffic. Zendesk's messaging Web Widget can surface Help Center search and articles directly…
How to Create a Zendesk Ticket From Email Automatically
By Impran M N
Manually copying messages out of a shared inbox wastes time and loses conversation history. Zendesk can automatically convert inbound emails into structured support tickets once…