Easy Tech Tuts
How to Create a Knowledge Base in Zendesk Easily (2026)
By Impran M N
Every support team eventually hits the same wall: the same three questions keep landing in the ticket queue, and answering them one by one doesn't scale. Zendesk's Knowledge base…
Zendesk tutorials
5 free, step-by-step Zendesk guides covering setup, common tasks, fixes, and best practices — each illustrated with screenshots from the app itself.
How to Add a Signature in Zendesk Easily (2026 Guide)
By Impran M N
A missing or inconsistent signature on ticket replies is a small thing that quietly undermines how professional your support team looks. Zendesk handles this at the account level:…
How to Use the Zendesk Ticket System (2026 Guide)
By Impran M N
A support queue stops feeling chaotic the moment you understand the handful of screens Zendesk actually revolves around: the views list, the individual ticket, and the reply box…
How to Create a New Ticket in Zendesk Manually
By Impran M N
Not every support issue arrives as an inbound email — a phone call, a walk-up conversation, or an issue you spot yourself still needs to be logged so it shows up in the same queue…
How to Generate Reports in Zendesk Using Explore
By Impran M N
Guessing at your team's response times or ticket volume isn't a substitute for real data, and Zendesk already has the numbers sitting in your account whether you're looking at…