Easy Tech TutsHow to Call From Zendesk Easily 2026
By Impran M N
Copying phone numbers to an external device breaks the connection between a call and the customer's ticket history. Zendesk Talk lets agents place outbound calls directly through their browser and automatically logs the interaction. This guide walks through launching the dialer and calling straight from a ticket.
01Launch the call console
Click the call console phone icon in the upper navigation bar from any active admin screen.
02Choose your caller ID
Use the outbound line dropdown to select the brand phone number or region you want to call from.
03Dial the number
Use the digital keypad to input the recipient's complete destination number, or use click-to-call from a ticket.
04Call from an existing ticket
Open an active ticket and click the phone number link via the channel switcher to dial directly.
05Start the call
Click the green call button to launch the live audio stream through your headset connection.
06Add follow-up notes
Review the automatically generated ticket record and add internal follow-up call notes after the call ends.
Frequently asked questions
Do I need special hardware to make calls in Zendesk?
No, Zendesk Talk routes calls through your browser using WebRTC, though you can also connect a personal phone line if preferred.
Does every call automatically create a ticket?
Yes, completed calls automatically build, attach, and populate a new or existing ticket record.
Can I choose which number shows up as my caller ID?
Yes, the outbound line dropdown lets you match your caller ID to a specific brand or geographic region.
Can I call a customer directly from their ticket?
Yes, click-to-call is available from within an open ticket using the channel switcher.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
