How to Send Automatic Receipts for Payments in Stripe, Send Email for Renewal Easily 2026

From any page in the dashboard, the gear icon opens Settings. Receipt and renewal controls aren't under one "Notifications" heading.

They're split: payment and refund receipts sit under Business, subscription renewal and trial emails sit under Billing. That split is the main reason people go looking in the wrong place first.

Under Business, open Customer emails. Under a Payments heading you'll find two toggles: Successful payments and Refunds.

Both are off in a fresh account, which is why new stores are often surprised nobody got a receipt after the first sale. Turn on Successful payments and every completed charge emails the customer a receipt automatically; a failed or declined payment sends nothing, since there's no successful charge to attach a receipt to. Turn on Refunds too, though it only fires when the original charge is tied to a stored customer record with an email on file, not on every refund regardless of how the payment was made.

Scrolling past the payment toggles, the same Customer emails page holds region-specific debit notices too: Canada PAD mandate emails, BECS Australia mandate emails, Bacs mandate emails, and NZ BECS Direct Debit emails, several on by default. These aren't receipts.

They're legally required advance notices for direct-debit payment methods (Bacs, for instance, requires telling the customer two days before a payment is collected). Leave them on unless your business genuinely never processes those payment methods.

Renewal reminders live separately, under Settings → Billing. The page there covers customer emails for recurring billing: a reminder seven days before a free trial ends, a notice before an upcoming renewal, a warning roughly a month before a card on file expires, and failure notices when a recurring payment doesn't go through.

One limit worth knowing before you turn this on: Stripe only sends the renewal reminder for subscriptions billed automatically. If a subscription is set to email an invoice for manual payment instead, no renewal reminder goes out for it.

The logo and color scheme on a receipt come from Settings → Business → Branding, under its Email receipts tab. The legal name, support email, and support address come from a separate page, Settings → Business → Business details.

Stripe requires all four of those before a receipt looks complete instead of showing a placeholder. There's no separate email tool to configure here. Update these two pages once and every receipt Stripe sends afterward reflects them.

Before relying on this, run a test charge and a test subscription renewal. One catch: Stripe's sandbox doesn't send these emails to an arbitrary test address.

It only delivers failed-payment, renewal, trial-ending, and card-expiring test emails when the recipient's address matches your verified email domain or belongs to an active member of your Stripe team. Use an address on your own domain, or a teammate's Stripe login email, for the test to mean anything. A test charge to a random inbox will show as sent in the Dashboard but the email itself won't arrive.