How to Send Automatic Receipts for Payments in Stripe, Send Email for Renewal Easily 2026

From any page in the dashboard, the gear icon in the top right takes you into Settings, which is organized into Personal settings, Account settings, and Product settings. Receipt and email controls aren't filed under a single obvious "Notifications" heading — they're split between Business (under Account settings) and Billing (under Product settings), which is the main reason people go looking in the wrong place. Business is where account details, payouts, and legal entity info live alongside the customer email toggles you actually want here.

Inside Business, click the Customer emails tab, and you'll find two toggles under a Payments heading: Successful payments and Refunds. Both are off by default in a fresh account, which is why new stores are often surprised customers never got a receipt after their first sale.

Flip Successful payments on and every completed charge automatically emails the customer a receipt; flip on Refunds too so the same happens when you return their money. The default language for these emails is set just above the toggles, worth checking if your customers aren't primarily English speakers.

Scrolling past the payment toggles, the same Customer emails tab also holds region-specific debit notifications — Canada PAD mandate emails, BECS Australia mandate emails, Bacs mandate emails, and NZ BECS Direct Debit emails, several of which are on by default. These aren't receipts in the traditional sense; they're legally required notices for direct-debit payment methods in those countries, and Stripe bundles them here because they're all customer-facing transactional emails triggered by a payment event. Leave them on unless you know for certain your business never processes those payment types.

Receipts and renewal reminders are controlled separately, so head to Settings → Billing → Subscriptions and emails, under Product settings this time rather than Account settings. This page lists five customer-email toggles specific to recurring billing: a reminder seven days before a free trial ends, a notice about upcoming renewals, a warning about expiring cards, and failure notices for both card and bank debit payments. Turning on "Send emails about upcoming renewals" is the one that most directly answers "will my subscribers know before they get charged again" — enable it if you don't want renewal charges to come as a surprise.

Once the toggles are on, the receipts themselves pull your business name, logo, and support details from your Stripe account's public business information rather than a separate template you write from scratch. Update that business profile if the receipt currently shows a placeholder name or is missing your logo, since that's the fastest way to make an automated email look intentional instead of generic. There's no need for a separate email tool here — the customization happens at the account level, and it applies to every receipt Stripe sends from that point on.

Before treating this as done, run a real test charge in test mode and confirm the receipt actually lands in your inbox looking the way you expect, then do the same for a subscription renewal if you sell recurring plans. It's a five-minute check, and it catches the two most common issues: a toggle that didn't save, or a business profile that's still showing placeholder information on the live receipt.