Easy Tech TutsHow to Create Jira Issues From Email Easily 2026
By Impran M N
Forcing clients or teammates to log into Jira just to report a bug adds unnecessary friction. This guide covers setting up incoming email handling so messages sent to a dedicated address automatically become Jira issues.
01Open the email requests settings
Go to Project Settings from the left sidebar and click Email Requests to reach the mail configuration screen.
02Turn on the mail collection gateway
Enable the master toggle to activate incoming email collection for the project.
03Set up your email address
Generate a dedicated Atlassian cloud email address, or connect your own custom corporate email domain if you have one.
04Map default issue settings
Choose which issue type — like Bug, Task, or Ticket — should be created by default whenever a new email comes in.
05Restrict access and test
Set domain or sender restrictions if needed, save your changes, then send a test email to confirm a new issue appears on your board.
Frequently asked questions
How do I create Jira issues automatically from email?
Go to Project Settings, open Email Requests, turn on the mail gateway, set up your email address, and configure a default issue type.
Can I use my own company email domain for Jira email requests?
Yes, in addition to the generated Atlassian cloud address, you can connect a custom corporate domain.
What issue type gets created from an incoming email?
You configure a default issue type, such as Bug or Task, that's applied to every new issue generated from an incoming email.
Can I restrict who is allowed to create issues by email?
Yes, you can restrict incoming ticket creation to specific email domains or open it up for anyone to send requests.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
