Easy Tech Tuts
How to Assign Tickets in Freshdesk
By Impran M N
A ticket sitting in an unassigned queue is a customer waiting longer than they should. Freshdesk gives you two ways to fix that: assign tickets one by one from the detail view, or…
Freshdesk tutorials
5 free, step-by-step Freshdesk guides covering setup, common tasks, fixes, and best practices — each illustrated with screenshots from the app itself.
How to Change the Font in Freshdesk
By Impran M N
The font setting most people are looking for in Freshdesk isn't a customer-facing portal theme option — it's the Agent portal default font preference, tucked inside Helpdesk…
How to Get Your Freshdesk API Key
By Impran M N
An API key lets you connect Freshdesk to external tools, scripts, or integrations without handing out your login credentials. It's tucked into your personal profile rather than…
How to Add Users in Freshdesk
By Impran M N
Getting a new hire into Freshdesk isn't a long process, but knowing exactly where the invite flow lives saves you a hunt through settings. Freshdesk surfaces it right from the…
How to Get the Freshdesk Widget
By Impran M N
The Freshdesk web widget puts a support chat panel right on your website, so visitors can message you or search help content without leaving the page. Setting it up walks through…