Easy Tech Tuts
How to Assign Tickets in Freshdesk
By Impran M N4 official sources
A ticket sitting in an unassigned queue is a customer waiting longer than they should. Freshdesk gives you two manual ways to fix that: assign tickets one by one from the detail…
Freshdesk tutorials
5 free, step-by-step Freshdesk guides covering setup, common tasks, fixes, and best practices — each illustrated with screenshots from the app itself.
How to Change the Font in Freshdesk
By Impran M N2 official sources
When people ask how to change the font in Freshdesk, they usually mean the font agents type in while replying to tickets. That lives in one place: the Agent portal default font…
How to Get Your Freshdesk API Key (and Why It Might Be Missing)
By Impran M N3 official sources
Freshdesk's API key lives on your personal profile page, not in Admin settings, which is where most people look first. Each agent has their own key, and anything that uses it acts…
How to Add Users in Freshdesk
By Impran M N1 official source
Getting a new hire into Freshdesk is not a long process, but knowing where the invite flow lives saves a hunt through settings. Freshdesk surfaces it from the dashboard's Quick…
How to Get the Freshdesk Widget
By Impran M N1 official source
The Freshdesk web widget puts a support chat panel on your website, so visitors can message you or search help content without leaving the page. Setting it up walks through a…