Easy Tech TutsHow to Add Videos to Zendesk Easily 2026
By Impran M N
Long blocks of text can only explain so much, and embedding video into your Help Center articles gives customers a faster way to follow along. This guide covers the native embed option in the article editor as well as the code editor workaround for video sources that need a custom iframe.
01Copy your video URL
Grab the shareable link to your video from platforms like YouTube, Vimeo, or Wistia.
02Open the article editor
Go into your active Guide article draft and place your cursor where you want the video to appear.
03Use the embed option
Click the article components dropdown and choose the embed option, then paste your URL and confirm the preview card looks correct.
04Enable unsafe content if needed
For video sources the native embed doesn't support, adjust your security settings to allow unsafe content for custom code.
05Add a custom iframe
Switch the article into source code mode and insert your HTML iframe code for the video.
06Test in the live view
Save your draft and check the live Help Center preview to confirm the video loads and displays properly.
Frequently asked questions
Do all video platforms work with the native embed tool?
Most major platforms work with a simple link paste, but some formats may require the custom HTML iframe approach instead.
Is it safe to enable the unsafe content setting?
Enabling it lets you use trusted custom code like an iframe, but you should only paste code from sources you trust.
Will embedded videos resize for mobile viewers?
You may need to add custom CSS class wraps to prevent the video from cropping or overflowing on mobile devices.
Can I embed a video that's hosted internally rather than on YouTube?
Yes, as long as you have a shareable or embeddable link, the same embed or iframe approach should work.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
