Easy Tech Tuts
How to Create a Ticket in Freshdesk
By Impran M N
Creating a ticket is the starting point for every support conversation in Freshdesk. This guide walks through the steps to log a new ticket with the details your team needs to…
Freshdesk tutorials — page 4
40 free, step-by-step Freshdesk guides covering setup, common tasks, fixes, and best practices — each with a full video walkthrough.
How to Add Tags in Freshdesk
By Impran M N
Tags make it easy to categorize tickets beyond the default fields, helping your team filter and report on recurring themes. This guide shows how to add tags to a ticket in…
How to Create a Form in Freshdesk
By Impran M N
Custom ticket forms help you gather the right details upfront so agents spend less time chasing missing information. This guide walks through creating a new form in Freshdesk.
How to Create Tickets in Freshdesk
By Impran M N
Tickets can enter Freshdesk through several channels, and knowing all the ways to create them helps you capture every customer request. This guide covers the main methods for…
Is Freshdesk Free?
By Impran M N
Before committing to a help desk tool, it's natural to ask whether Freshdesk has a free option. This guide breaks down what's available at no cost and where the limits typically…