Easy Tech TutsHow to Create a Ticket in Freshdesk
By Impran M N
Creating a ticket is the starting point for every support conversation in Freshdesk. This guide walks through the steps to log a new ticket with the details your team needs to resolve it.
01Open the new ticket screen
From your Freshdesk dashboard, click the option to create a new ticket.
02Fill in requester and subject details
Enter the customer's contact information and a clear subject line summarizing the issue.
03Add a description and priority
Describe the issue in detail and set an appropriate priority level so it gets handled in the right order.
04Assign and save the ticket
Assign the ticket to the right agent or group if known, then save to add it to the queue.
Frequently asked questions
Can customers create tickets themselves?
Yes, customers can submit tickets through the support portal, email, or other connected channels.
What information is required to create a ticket?
At minimum you'll need a subject and description, along with the requester's contact details.
Can I create a ticket on behalf of a customer?
Yes, agents can log tickets manually on a customer's behalf, such as after a phone call.
Can I attach files when creating a ticket?
Yes, Freshdesk allows attachments to be added when creating or replying to a ticket.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
