Easy Tech TutsHow to Add Tags in Freshdesk
By Impran M N
Tags make it easy to categorize tickets beyond the default fields, helping your team filter and report on recurring themes. This guide shows how to add tags to a ticket in Freshdesk.
01Open the ticket
Go to the ticket you want to tag from your Freshdesk dashboard.
02Find the tags field
Locate the tags section, usually found in the ticket properties panel.
03Add a new tag or select an existing one
Type a new tag name or choose from previously used tags to keep naming consistent.
04Save the ticket
Confirm the tag is applied by saving, and it will now show up in filtered views and reports.
Frequently asked questions
Can I add multiple tags to one ticket?
Yes, you can apply as many relevant tags as needed to a single ticket.
Can I filter tickets by tag?
Yes, tags can be used as a filter in your ticket views and reports.
Do tags affect ticket routing?
Tags themselves don't automatically route tickets, but they can be used in automation rules to trigger actions.
Can customers see the tags on their ticket?
Tags are typically internal and not visible to customers on the portal.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
