Easy Tech Tuts
How to Merge Tickets in Zendesk to Remove Duplicates
By Impran M N
When a customer submits the same request twice, or two agents accidentally pick up the same issue, merging tickets keeps your support queue from getting cluttered. This guide…
Zendesk tutorials — page 3
44 free, step-by-step Zendesk guides covering setup, common tasks, fixes, and best practices — each with a full video walkthrough.
How to Add Videos to Zendesk Help Center Articles
By Impran M N
Long blocks of text can only explain so much, and embedding video into your Help Center articles gives customers a faster way to follow along. This guide covers the native embed…
How to Edit a Zendesk Theme (No-Code and Code)
By Impran M N
A Help Center that clashes with your brand can hurt your credibility with customers. This guide covers safely duplicating your live theme into a draft, making quick no-code…
How to Enable CSAT Surveys in Zendesk
By Impran M N
Without concrete feedback, you're guessing how satisfied customers actually are with your support. This guide covers activating Zendesk's built-in CSAT survey tools, customizing…
How to Set Up a Zendesk Knowledge Base From Scratch
By Impran M N
Standing up a self-service portal gives customers a place to find answers instead of relying entirely on your support team. This guide covers activating Zendesk Guide, organizing…