Easy Tech TutsHow to Set Up Auto Reply in Freshdesk
By Impran M N
An auto reply reassures customers their request was received while your team works through the queue. This guide shows how to configure automatic ticket acknowledgment emails in Freshdesk.
01Open automation or email settings
In the admin panel, find the section covering email notifications or automatic ticket responses.
02Enable the auto reply feature
Turn on the automatic acknowledgment email for new tickets if it isn't already active.
03Customize the message
Edit the auto reply template to include your branding, expected response time, or helpful links.
04Save and test
Save your changes and submit a test ticket to confirm the auto reply sends as expected.
Frequently asked questions
Does Freshdesk send auto replies by default?
Freshdesk typically has a default acknowledgment email you can customize rather than needing to build one from scratch.
Can I customize the auto reply message?
Yes, you can edit the wording, add your branding, and include dynamic fields like the customer's name or ticket number.
Will customers get an auto reply for every ticket?
Yes, once enabled, auto replies typically trigger for every new ticket submitted through your channels.
Can I set different auto replies for different channels?
Freshdesk allows some channel-specific customization, so check your automation settings for per-channel options.
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The same steps, demonstrated on screen from start to finish.
