Easy Tech TutsHow to Export Freshdesk Tickets
By Impran M N
Sometimes you need ticket data outside of Freshdesk for reporting or record-keeping. This guide covers how to export your tickets so you can work with them in a spreadsheet or another tool.
01Go to the tickets list
Navigate to the ticket view containing the tickets you want to export.
02Apply filters if needed
Narrow down the tickets by date range, status, or other criteria before exporting to keep the file focused.
03Select the export option
Use the export action available in the ticket list to generate a downloadable file.
04Download and open the file
Once the export is ready, download it and open it in a spreadsheet application to review the data.
Frequently asked questions
What file format do Freshdesk exports use?
Exports are typically provided as CSV files that open easily in spreadsheet software.
Can I export only specific tickets?
Yes, applying filters before exporting lets you limit the export to the tickets you actually need.
Is there a limit to how many tickets I can export at once?
Export limits can vary depending on your Freshdesk plan and ticket volume, so check your account settings for specifics.
Can I schedule automatic exports?
Some Freshdesk plans support scheduled reports, which can serve a similar purpose to manual exports.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
