Easy Tech TutsHow to Recall an Email in Freshdesk
By Impran M N
Everyone has sent a reply with a typo or the wrong attachment. This guide covers how to recall an email reply in Freshdesk shortly after sending it, so you can catch mistakes before customers see them.
01Locate the sent reply
Open the ticket where you just sent the reply you want to recall.
02Use the undo or recall option
Look for an undo send option, which is typically available for a short window right after sending.
03Act quickly
Recall windows are time-limited, so you need to act within the seconds or minutes Freshdesk allows before the email is delivered.
04Edit and resend if needed
Once recalled, correct the reply and send it again with the fix applied.
Frequently asked questions
Can I recall any email sent through Freshdesk?
Recall typically only works within a short time window immediately after sending, not for older messages.
What happens if the recall window has passed?
If the window has closed, the email has already been delivered and cannot be pulled back.
Does recalling an email delete it for the customer too?
If the recall succeeds within the allowed window, the customer should not receive the original message.
Is undo send available on all Freshdesk plans?
Feature availability can vary by plan, so check your specific Freshdesk plan for undo send support.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
