Easy Tech TutsHow to Generate Reports in Freshdesk
By Impran M N
Generating a report in Freshdesk turns raw ticket data into insights you can act on and share. This guide covers the steps to generate a report from your dashboard.
01Go to the analytics area
Open the reporting or analytics section of your Freshdesk account.
02Pick a report template
Choose a pre-built report or start a custom one depending on what you need to analyze.
03Set your parameters
Define the date range, filters, and grouping so the report reflects the right scope of data.
04Generate and review
Run the report and review the results, exporting or sharing it with your team as needed.
Frequently asked questions
Can I generate reports on demand?
Yes, most reports can be generated on demand whenever you need current data.
Can reports be scheduled to run automatically?
Many Freshdesk plans support scheduling reports to generate and send automatically on a recurring basis.
What data can I include in a report?
Reports can cover ticket volume, resolution times, agent performance, and customer satisfaction, among other metrics.
Can I share a generated report with people outside Freshdesk?
Yes, reports can typically be exported or shared as files with people who don't have direct account access.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
