Easy Tech TutsHow to Edit the Freshdesk Dashboard
By Impran M N
Your Freshdesk dashboard is the first thing you see when you log in, and customizing it helps you focus on the metrics that matter to your role. This guide shows how to edit it.
01Open your dashboard
Log in to Freshdesk and go to the main dashboard view.
02Enter edit mode
Find the option to customize or edit the dashboard layout, usually available as a button or icon on the page.
03Add, remove, or rearrange widgets
Choose which widgets to display, such as ticket volume, unresolved tickets, or agent performance, and arrange them in your preferred order.
04Save your layout
Save the changes so your customized dashboard loads automatically the next time you log in.
Frequently asked questions
Can every agent customize their own dashboard?
Yes, dashboard customization is typically personal to each agent's view.
What kinds of widgets can I add?
Common widgets include ticket counts by status, response time metrics, and agent performance summaries.
Can I reset the dashboard to default?
Most dashboards offer a way to reset back to the default layout if you want to start over.
Does editing the dashboard change actual ticket data?
No, dashboard customization only changes how information is displayed, not the underlying ticket data.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
