Easy Tech TutsHow to Create a Report in Freshdesk
By Impran M N
Reports help you understand how your support team is performing and where bottlenecks show up. This guide walks through creating a custom report in Freshdesk.
01Open the reporting section
Navigate to the analytics or reports area of your Freshdesk dashboard.
02Choose a report type
Select from available report templates, such as ticket volume, resolution time, or agent performance.
03Customize the metrics and filters
Adjust the date range, ticket properties, and grouping options to focus the report on what matters to you.
04Save or export the report
Save the report for future reference or export it to share with your team or leadership.
Frequently asked questions
What kinds of reports can I create in Freshdesk?
You can build reports covering ticket volume, response times, resolution times, agent workload, and customer satisfaction.
Can I schedule reports to run automatically?
Many Freshdesk plans support scheduled reports that are generated and sent automatically on a recurring basis.
Can I export reports to share outside Freshdesk?
Yes, reports can typically be exported as files to share with people who don't have Freshdesk access.
Are custom reports available on all plans?
Advanced custom reporting features are often tied to higher-tier plans, so check your plan's feature list.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
