Easy Tech TutsHow to Add Customer Satisfaction Surveys in Freshdesk
By Impran M N
Satisfaction surveys give you direct feedback on how well your support team is performing after each interaction. This guide shows how to set them up in Freshdesk.
01Open the survey settings
In the admin panel, find the section dedicated to customer satisfaction surveys.
02Enable the survey feature
Turn on satisfaction surveys if they aren't already active for your account.
03Customize the survey questions
Adjust the rating scale and any follow-up questions to match what feedback you want to collect.
04Choose when surveys are sent
Set the survey to go out automatically after a ticket is resolved or closed.
Frequently asked questions
When does the survey get sent to customers?
Surveys are typically sent automatically once a ticket is marked resolved or closed.
Can I customize the survey questions?
Yes, you can adjust the rating scale and add follow-up questions to fit your needs.
Where can I see survey results?
Survey responses are usually available in your reporting or analytics section, tied back to individual tickets.
Can I turn off surveys for certain ticket types?
Depending on your setup, you may be able to control which tickets trigger a satisfaction survey.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
